Refund policy

Return and Refund Policy

In accordance with hygiene and health protection rules, cosmetic products unsealed by the Customer after delivery are not eligible for the right of withdrawal and therefore cannot be returned or exchanged.

Only products returned unopened, unused and in their intact original packaging (sealed) may be accepted, subject to approval by the quality department.

The Customer may cancel an order as long as it has not yet been prepared or shipped, using the “Cancellation / Return” feature available on the website. In this case, a full refund may be issued.

If an ordering error is attributable to the Customer, a refund may be offered in the form of store credit, or a product exchange may be proposed, according to the terms offered by the Seller.